A-Z Guide

Accessible Seating

Accessible seating is located throughout the building; availability depends on the event and location of the stage.

Please contact 309-434-2679 for assistance in purchasing these seats.

Accessible/Parking Drop Off

Yes, there is accessible parking available at the U.S. Cellular Coliseum.  There is a parking deck located on the south side of the building that has a limited number of accessible spots available.  In addition, there are accessible spots in surrounding parking lots. Drop Off is located at the VIP entrance on Roosevelt Ave.  

Alcohol

Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it.Alcohol may be served at select events. Illinois State laws prohibit the consumption of any alcoholic beverage by any persons under the age of 21. We reserve the right to refuse service to anyone without proper identification. Call (309) 434-2843 to see if alcohol will be served at an event.

All Access Club

Join the U.S. Cellular Coliseum All Access Club for FREE and receive the  e-mail newsletter, full of event announcements, contests, special offers, and most importantly, pre-sale passwords so you can purchase your tickets before the general public.


Pre-sales provide you with access to the best seats when available. Be the first to know!

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times. Verification is required.

ATM

The ATM is located on the outer concourse behind section 110. There are signs located in thebuilding directing you towards the ATM.

Back Stage Passes/Meet & Greets

The U.S. Cellular Coliseum does not supply nor have access to back-stage passes or meet & greet events.  Please contact the artists fan club website for more information.

Box Office

To purchase tickets to all U.S. Cellular Coliseum events please visit the U.S. Cellular Coliseum Box Office at 101 S. Madison St. in Bloomington, Illinois (located at the front of the building on Madison Street) or call 309-434-2679.  


When purchasing tickets in person from the Box Office, we accept all Credit Cards and Cash.  However, we do NOT accept checks.


In addition, tickets can be purchased at www.ticketmaster.com, or 800-745-3000 or select Walmart locations.

Cameras

Non-professional, non-flash still photography is permitted at most events (disposable, digital, or 35mm cameras with no inter changeable or telephoto lens). However, for some events, at the request of the artist/performer/team, cameras of any type may be prohibited. Video recording devices, audio recording devices, monopods, tripods, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside the U.S.Cellular Coliseum at any time. This policy will be strictly enforced and management reserves theright to deny and electronic at their discretion.

Cancelled Event

In the rare case that an event may be cancelled, take your tickets to the point of purchase for a full refund. If you purchased tickets via Ticketmaster.com you can contact Ticketmaster at (800)-653-8000. If you purchased tickets at the U.S. Cellular Coliseum Box Office you can call (309)-434-2679 or bring them into the box office.

Children's Tickets

A ticket is required for all children who have celebrated their second birthday, unless an event requests otherwise.

Concession

The U.S. Cellular Coliseum has a wide variety of concession items on all levels of the building. Credit cards are accepted at each individual stand.

Contact Us

The U.S. Cellular Coliseum welcomes all feedback, questions, and concerns from our guests:

Please contact us at (309)-434-2843

Directions

Please visit our “Plan Your Visit” tab for, directions and parking. 

Donation Requests

Please submit all donation requests on company letterhead to

Nikki Dalbey, U.S. Cellular Coliseum

101 S. Madison St. Bloomington, IL 61701

or via fax at (309) 434-2676.

Doors

Generally doors open one hour prior to each event. Please be sure to check the event information page on our website prior to attending, to ensure you know the correct time.

Ejections/Guest Removal

The U.S. Cellular Coliseum reserves the right to eject guests whose behavior is against policy,unruly and/or illegal. If you observe a guest behaving in such a manner, consult a U.S. Cellular Coliseum representative. 

Elevators

There are three elevators located in the venue. One VIP elevator is located behind Sections 101 and 102 on the south end of the building (facing Roosevelt Ave). A patron elevator is located behind Section 109-110 on the east side of the building (facing Madison St). A service elevator is located behind section 115on the north side of the building, but is often restricted to working personnel during events. 

Employee Opportunites

Please visit our “Arena Info” tab for Job Opportunities 

First Aid

If medical assistance is required, notify the nearest U.S. Cellular Coliseum representative andhe/she will escort you to the first aid station. Our first aid facility is fully equipped to handle all minor injuries.

Group Tickets

The U.S. Cellular Coliseum Group Sales Department offers the opportunity to enjoy thecompany of others at our events.  Many shows offer group discounts for larger ticket purchases.  We enjoy providing personal one-on-one service so we can assist you and your family, community or corporate outing.  If you have any questions or are interested in purchasing group tickets to an event, please contact Nikki Dalbey at 309-434-2921 or email at nikkidalbey@uscellularcoliseum.com.   

Guest Services

The Kitchen Cooked Guest Services Kiosk is located by the main entrance of the building behindsection 108.  In addition, there are staff located throughout the building that are more than happy to assist you and your needs.

Hotels

Checkout our “Plan Your Visit” tab and click on Hotel Accommodations. Recommended hotels are Doubletree by Hilton and Eastland Suites. 

(click on each hotel name and takes you to thelink)

Lost and Found

During an event, items that are lost or found will be given to the Kitchen Cooked Guest Services kiosk. At the end of the event, unclaimed lost and found items are stored in the main administration office.  If you think you may have lost an item at the U.S. Cellular Coliseum, call Sandra Hastings at 309-434-2843.  She will be able to assist you with any lost and found questions.  All items are only stored for a month after they are found. Any unclaimed items are donated to local charities.

Lost/Stolen Tickets

All issues with stolen/lost tickets should be directed to the Box Office at (309) 434-2679.

Parking

There are over 3,000 public parking spaces available surrounding the U.S. Cellular Coliseum in downtown Bloomington. There are three public parking garages and several other parking locations within walking distance.  

Click  here  for parking map

Re-Entry

The policy at the U.S. Cellular Coliseum is no re-entry. The U.S. Cellular Coliseum has this strict policy for safety reasons.

Refund

Tickets cannot be refunded, cancelled or exchanged. If an event cancels or postpones, please go to point of purchase for a refund, or call the Box Office at (309) 434-2679 for refund information.

Restrooms

All restrooms in the U.S. Cellular Coliseum are accessible to persons with disabilities. The U.S. Cellular Coliseum also has family restrooms on the main concourse and suite levels.

Security Policies

 

In response to the need for heightened security procedures, U.S. Cellular Coliseum has implemented the following policies to ensure a safe, enjoyable event experience for all guests.

 

The U.S. Cellular Coliseum prohibits certain items into the facility including outside food and beverages, professional cameras, weapons of any kind, chain belts, pocket knives and other hazardous or potentially dangerous items.  This is at the discretion of U.S. Cellular Coliseum security personnel.

 

Bags no larger than 13” x 13” x 13” will be permitted inside the U.S. Cellular Coliseum.  Guests who have bags larger than this size will be asked to return them to their vehicles or discard them.  All bags, purses or personal items of any size will be subject to search.  In the event that prohibited items are revealed during a search, the guest will be permitted to return to their vehicle or the item will be confiscated prior to entrance.  An exception will be made for medically necessary items after proper inspection.  The U.S. Cellular Coliseum is unable to store over-sized or prohibited items. 

 

For some events, hand-held security wanding will be used on all patrons entering the facility.  Guests will be required to remove hats and empty pockets of all items to be hand wanded.  Some additional screening may be required.

 

 

Frequently Asked Questions About Security Procedures

 

Why are there new security procedures for U.S. Cellular Coliseum?

The mandatory introduction of bag searches and walk-through or hand held metal detectors is in line with what is becoming industry standard across NHL, MLB, NFL and NBA venues and the U.S. Cellular Coliseum is happy to comply with any enhancement that improves customer safety.

 

What items do I need to remove from my pockets or clothing before walking through the metal detectors?

Guests will be asked to remove all items including keys, phones, mobile devices, wallets/money clips, etc.

 

Do I have to remove my shoes and other metal including belts, jewelry, hair clips, etc…?

Unlike at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, hair clips or small amounts of loose change during the initial screening.

 

What happens if an alarm sounds?

In the event that an alarm is triggered, a secondary search will be conducted by a certified security staff member.

 

If I am an expectant mother, do I have to pass through the wand screening process?

It is safe for expectant mothers to pass through the wand screening process.

 

What is the policy for children?

Children are subject to screening, however, parents with an infant may carry the baby. Baby carriers should be empty and will be wanded.  Parents who are attending with small children who are able to walk on their own are invited to proceed through the checkpoints alongside their children.

 

Guests may not bring the following items into U.S. Cellular Coliseum:

Any food or beverage - should you need to bring food in to an event for medical reasons, please call

309-434-2679

Alcohol of any type

Video cameras or audio recording devices

Cans, bottles, coolers or any similar containers

Laser pens or laser products of any type

Balloons

Fireworks

Laptops

Backpacks, oversize bags, duffel bags, luggage, coolers, computer & camera bags.Large bags should be no larger than 13” x 13” x 13”

Air horns or noise makers of any type

Any sealed, wrapped packages (for employees, athletes, or performers)

Selfie sticks or telescopic devices

Any poster/sign larger than 22”x28”

No signs, posters or messages on any garment with explicit language, profanity, or derogatory characterization directed toward any person

Golf style umbrellas and/or umbrellas with a pointed tip are not permitted. Small, collapsible umbrellas that can fit into a purse or hand bag are permitted.

Smoking of any kind is prohibited, including e-cigarettes

Weapons of any type including, licensed concealed carry weapons, knives, mace, blades, tools, etc.

Drones or any other model aircraft

Hazardous items (chemicals, paints, fuels, etc.)

 

Any other item deemed unacceptable by U.S. Cellular Coliseum management.

 

In the event that items are revealed during a search, the guest will be permitted to return to their vehicle with the item or the item will be confiscated. U.S. Cellular Coliseum will not safeguard any personal belongings or items of any type. Building management has the sole right to determine the type of pre-event screening.

 

Due to the fact that these security measures may cause slight delays, fans are encouraged to arrive early to allow adequate time to enter the building.

 

 

Smoking

Smoking is prohibited inside the U.S. Cellular Coliseum. An outdoor smoking deck is located near the Bud Light Lounge area (Section 105) and on the party deck on each side of the Suite Level. 

Suites

Suites are available for annual lease and for individual game and event rentals.

Please contact Julia Cresci at (309) 434-2691 or juliacresci@uscellularcoliseum.com

Tickets

Tickets are available at the U.S. Cellular Coliseum Box Office, select Walmart locations, online

at www.ticketmaster.com or call (800)-745-3000.

**We accept all major credit cards and cash.  Checks are NOT accepted. **

Will Call

Will Call is located at the U.S. Cellular Coliseum Box Office. When purchasing tickets online or by phone, you have the option to pick up your tickets at Will Call instead of receiving them in the mail. You will need to present your photo identification in order to claim your tickets.