Event Policies

Accessible Parking/Drop Off 

 

Yes, there is accessible parking available at the U.S. Cellular Coliseum.  There is a parking deck located
on
the south side of the building that has a limited number of accessible spots available.  In addition,
there 
are accessible spots in surrounding parking lots. Drop Off is located at the VIP entrance on
Roosevelt 
Ave.  

 

 

Alcohol

Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcohol
may be served at select events. Illinois State laws prohibit the consumption of any alcoholic 
beverage by
any persons under the age of 21. We reserve the right to refuse service to anyone without 
proper
identification. Call (309) 434-2843 to see if alcohol will be served at an event.

 


Cameras

Non-professional, non-flash still photography is permitted at most events (disposable, digital, or 35mm 
cameras with no interchangeable or telephoto lens). However, for some events, at the request of
the
artist/performer/team, cameras of any type may be prohibited. Video recording devices, audio recording devices, monopods, tripods, and cameras with telephoto or interchangeable lenses (professional
photography equipment) are not permitted inside the U.S. Cellular Coliseum at any time. 
This policy will be strictly enforced and management reserves the right to deny and electronic at their discretion.

 

 

Children's Tickets

A ticket is required for all children who have celebrated their second birthday, unless an event requests 
otherwise.

 

 

Code of Conduct

The U.S. Cellular Coliseum management team are committed to creating a safe and comfortable environment and enjoyable entertainment experience. Fans have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all venue personnel. Accordingly, fans are responsible for their own conduct.

 

The following standards have been established with respect to fan conduct:

  • Fans are entitled to enjoy the event experience free from disruptive or inconsiderate behaviors or unruly actions.
  • Fans may not interfere with the event and/or athletes in any manner.
  • Fans shall refrain from using abusive language or obscene gestures.
  • Fans may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the game.
  • Fans are encouraged to report inappropriate behavior to venue staff.
  • Fans that choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated or impaired fan will be handled in a prompt and safe manner.
  • Fans shall comply with requests from venue staff regarding venue operational and emergency procedures.
  • Fans may not engage in unauthorized commercial activity while on venue property.
  • Violation of the Fan Code of Conduct may result in eviction from the venue without a ticket refund.

 

The U.S. Cellular Coliseum reserves the right to eject guests whose behavior is against policy, unruly and/or illegal. If you observe a guest behaving in such a manner, consult a U.S. Cellular Coliseum representative.

 

 

Lost and Found

During an event, items that are lost or found will be given to the Kitchen Cooked Guest Services kiosk. At 
the end of the event, unclaimed lost and found items are stored in the main administration office.  If you 
think you may have lost an item at the U.S. Cellular Coliseum, call Sandra Hastings at 309-434-2843. She 
will be able to assist you with any lost and found questions.  All items are only stored for a month after they are found. Any unclaimed items are donated to local charities.

 

 

Re-Entry


The policy at the U.S. Cellular Coliseum is no re-entry. The U.S. Cellular Coliseum has this strict policy for 
safety reasons.

 

 

Refunds


Tickets cannot be refunded, cancelled or exchanged. If an event cancels or postpones, please go to point of purchase for a refund, or call the Box Office at (309) 434-2679 for refund information.

 

 

Security Policies

In response to the need for heightened security procedures, U.S. Cellular Coliseum has implemented the following policies to ensure a safe, enjoyable event experience for all guests.

 

The U.S. Cellular Coliseum prohibits certain items into the facility including outside food and beverages, professional cameras, weapons of any kind, chain belts, pocket knives and other hazardous or potentially dangerous items.  This is at the discretion of U.S. Cellular Coliseum security personnel.

 

Bags no larger than 13” x 13” x 3” will be permitted inside the U.S. Cellular Coliseum.  Guests who have bags larger than this size will be asked to return them to their vehicles or discard them.  All bags, purses or personal items of any size will be subject to search.  In the event that prohibited items are revealed during a search, the guest will be permitted to return to their vehicle or the item will be confiscated prior to entrance.  An exception will be made for medically necessary items after proper inspection.  The U.S. Cellular Coliseum is unable to store over-sized or prohibited items. 

 

For some events, hand-held security wanding will be used on all patrons entering the facility.  Guests will be required to remove hats and empty pockets of all items to be hand wanded.  Some additional screening may be required.

 

 

Frequently Asked Questions About Security Procedures

 

Why are there new security procedures for U.S. Cellular Coliseum?

The mandatory introduction of bag searches and walk-through or hand held metal detectors is in line with what is becoming industry standard across NHL, MLB, NFL and NBA venues and the U.S. Cellular Coliseum is happy to comply with any enhancement that improves customer safety.

 

What items do I need to remove from my pockets or clothing before walking through the metal detectors?

Guests will be asked to remove all items including keys, phones, mobile devices, wallets/money clips, etc.

 

Do I have to remove my shoes and other metal including belts, jewelry, hair clips, etc…?

Unlike at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, hair clips or small amounts of loose change during the initial screening.

 

What happens if an alarm sounds?

In the event that an alarm is triggered, a secondary search will be conducted by a certified security staff member.

 

If I am an expectant mother, do I have to pass through the wand screening process?

It is safe for expectant mothers to pass through the wand screening process.

 

What is the policy for children?

Children are subject to screening, however, parents with an infant may carry the baby. Baby carriers should be empty and will be wanded.  Parents who are attending with small children who are able to walk on their own are invited to proceed through the checkpoints alongside their children.

 

Guests may not bring the following items into U.S. Cellular Coliseum:

Any food or beverage - should you need to bring food in to an event for medical reasons, please call

309-434-2679

Alcohol of any type

Video cameras or audio recording devices

Cans, bottles, coolers or any similar containers

Laser pens or laser products of any type

Balloons

Fireworks

Laptops

Backpacks, oversize bags, duffel bags, luggage, coolers, computer & camera bags.Large bags should be no larger than 13” x 13” x 13”

Air horns or noise makers of any type

Any sealed, wrapped packages (for employees, athletes, or performers)

Selfie sticks or telescopic devices

Any poster/sign larger than 22”x28”

No signs, posters or messages on any garment with explicit language, profanity, or derogatory characterization directed toward any person

Golf style umbrellas and/or umbrellas with a pointed tip are not permitted. Small, collapsible umbrellas that can fit into a purse or hand bag are permitted.

Smoking of any kind is prohibited, including e-cigarettes

Weapons of any type including, licensed concealed carry weapons, knives, mace, blades, tools, etc.

Drones or any other model aircraft

Hazardous items (chemicals, paints, fuels, etc.)

 

Any other item deemed unacceptable by U.S. Cellular Coliseum management.

 

In the event that items are revealed during a search, the guest will be permitted to return to their vehicle with the item or the item will be confiscated. U.S. Cellular Coliseum will not safeguard any personal belongings or items of any type. Building management has the sole right to determine the type of pre-event screening.

 

Due to the fact that these security measures may cause slight delays, fans are encouraged to arrive early to allow adequate time to enter the building.

 

Smoking

 

Smoking is prohibited inside the U.S. Cellular Coliseum. An outdoor smoking deck is located near the Bud Light Lounge area (Section 105) and on the party deck on each side of the Suite Level.

 

Stolen/Lost Tickets


All issues with stolen/lost tickets should be directed to the Box Office at (309) 434-2679.